Support

Contact support

Email support@l2ita.com. Include your iPhone or iPad model, iOS version, Releviqa version and build number, what you were trying to do, and the exact message you saw.

Please do not send private photos, screenshots containing sensitive information, exported backups, purchase receipts, or diagnostic files unless support specifically asks for the minimum item needed to investigate. Redact personal details whenever possible.

Photos access

Releviqa works with the library access you grant through iOS. If you selected limited access, only those photos are available. You can add more photos or change access later in iOS Settings. Some iCloud-only photos need an internet connection before on-device analysis can begin.

Search and analysis

Search results become available after Releviqa has processed eligible photos on your device. Processing can pause during low-power mode, thermal pressure, interrupted Photos access, or while an iCloud item is unavailable. Your photos remain in the Photos library.

Releviqa Pro and Restore Purchases

Purchases are handled by Apple. Use Restore Purchases from the purchase area when reinstalling the app or using another device with the same Apple Account. If Apple reports a billing or transaction problem, use Apple purchase support; if the app does not recognize a completed entitlement, contact Releviqa support.

Visit Apple billing support

Saved work and backups

Notes, saved text, intentions, collections, and the search index are stored locally. Releviqa does not provide automatic cloud synchronization. If backup export is available in your build, keep the exported file in a location you control before moving to a new device or deleting the app.

Privacy

Read the Releviqa privacy policy for details about on-device processing, optional Apple Maps requests, purchases, storage, and your choices.